We are an Authorized Marketing Cloud Services Partner and can help you gain maximum value from your Salesforce Marketing Cloud and Service Cloud licenses. We operate regionally across APAC and have a Global Delivery Center based in the Philippines.
Our team of trained and certified Salesforce Consultants can be deployed on-site or remotely to implement smarter customer journeys across social, email, mobile, SMS and web using the latest marketing technology. We have deep industry experience across FMCG, telecommunications, finance, retail, insurance, real estate and energy.
See what AFDigital can do for your organization
Unlock the power of multichannel predictive marketing technology with your Salesforce Marketing Cloud license. Map out your customer journey so everybody is aligned on what the Customer Journey is and design in new touchpoints and experiences that increase the customer lifetime value and promote advocacy.
When a lead becomes a lead, or a customer converts, ensure you send them a welcome series that onboards them to the experience they can expect and ensures they start interacting with you as desired. Nurture your new leads with a relevant stream of highly engaging email content that is designed to convert them into customers and support your offline sales process.
Remember your customer birthdays and anniversaries at scale by sending them a congratulations email or sending them a highly targeted offer or discount. Trigger automated multi-channel messages based on their interactions with your service, for example send a low balance push notification to a prepay mobile customer when they reach less than $5 balance.
The future of marketing is here.
Salesforce Social Studio is an enterprise grade social media management platform. It crosses the entire spectrum of social including publishing, engagement, analytics and advertising. Even if you buy the Ferrari of social technology it is important to properly configure it, and build a Playbook for how your organization should operate it.
AFDigital provide quick-start implementations that get your teams up and running quickly. We can also help you operate the technology longer term if you’d prefer to leverage a partner with off-shore capability to scale your digital operations. Social Studio has been designed to enable easy collaboration and governance with native workflows and approvals embedded in the application.
Social Studio integrates natively with Salesforce Service Cloud and Sales Cloud so a Community Manager can easily escalate cases or leads directly from Social to CRM. Talk to us to find out how to integrate them.
Salesforce Social Hub is an intelligent rules engine that picks up social media mentions and routes them to Sales Cloud or Service Cloud for your internal teams to action, with the same care and priority as traditional channels.
Our teams can help you configure this Social Hub to automate social customer service, social selling, or send email notifications when a crisis is imminent.
Ensure you provide a consistent brand experience regardless of channel. We can help you implement Salesforce Social Customer Service end to end by connecting your Social Studio License to Salesforce Service Cloud using Social Hub as an intelligent rules engine that automatically routes complaints and inquiries to your customer service teams, where they can reply directly to customers on social.
As we implement Social Customer Service, we ensure your teams are fully prepared to engage on social from day one, with our tailored Social Customer Service Playbook, and Train the Trainer programs that enable your teams to hit the ground running and scale quickly.
Brands are constantly challenged with how to turn a social connection into a sale. Because Social Studio integrates natively with Sales Cloud and Social Hub, you can automatically generate leads or prospects in your CRM without having to lift a finger.
The power to automatically create leads from social based on buying signals indicated in their natural language truly completes the Social CRM picture. In addition, your Community Managers can push through a lead to the Sales team after they have had several positive interactions on Social Studio.
Companies share how AFDigital helped them
Contact us now to arrange a free consultation to discuss your requirement.